Privacy Policy for Window Doctor Worcester

At Window Doctor Worcester, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. Please take a moment to read it carefully.

We may collect and process the following types of personal data:

• Contact Information: When you fill out a contact form or request a quote, we may collect your name, email address, phone number, and postal address.
• Usage Information: Information about your use of our website, including your IP address, browser type, pages viewed, and other browsing data.
• Transaction Information: Details of any services or purchases you make with us.

We use your personal data to:

• Respond to enquiries or provide quotes for our services.
• Fulfil any contracts we have with you (e.g., booking repairs or replacements).
• Send you important updates, such as changes to our terms or services.
• Improve our website and services based on user interactions.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

We will never sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Trusted third-party companies who help us deliver our services (e.g., payment processors, website hosting providers).
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, or to protect the rights, property, or safety of Window Doctor Worcester or others.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

However, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data under certain conditions.
• Restriction: You can ask us to restrict the processing of your data in certain situations.
• Objection: You can object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at windowdoctorworcester@gmail.com.

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how users interact with our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but this may affect your experience on our site.

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including any legal or reporting requirements.

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Window Doctor Worcester
Email: windowdoctorworcester@gmail.com
Phone: 07340 153819